Question 1

What is Wallogo?

Accepted Answer

Wallogo turns your company logo into a photoreal office backdrop for video calls. Type your website, and in about 8 seconds you get an office with your logo as a real 3D sign on the wall.

Question 2

How long does it take?

Accepted Answer

About 8 seconds. Type your website, pick a style and enter your email so we can send you the link. Your backdrop then appears on the page.

Question 3

How do you find my logo?

Accepted Answer

We look up the logo and brand colors for the website you type. If we can't find it, or find the wrong one, upload your own image. A PNG with a transparent background works best.

Question 4

Can I make a backdrop without a logo?

Accepted Answer

Yes. Choose "Continue without a logo" in the first step and you get the room without a sign. You can also pick one of our free backgrounds.

Question 5

Which styles can I choose?

Accepted Answer

Modern offices, studios, plain walls and fun rooms, from a space station to a villain lair. Your brand colors are used in the room.

Question 6

Can I change my backdrop after it is made?

Accepted Answer

Yes. Say what you want in plain words: more plants, evening light, Christmas decorations. Each change takes a few seconds and uses one of your free tries.

Question 7

Can I hang my own photo on the wall?

Accepted Answer

Yes. Add up to three photos, like your family or your team, and we hang them in frames on the wall. Your photos are only used for that change and are not stored.

Question 8

What happens to the old version when I make a change?

Accepted Answer

Nothing. Every change is saved as a new version of the same backdrop, so you can always go back. When you buy the backdrop, every version is included.

Question 9

Is it free to try?

Accepted Answer

Yes. You get 5 free tries a day, and every new backdrop or change uses one. A try that fails doesn't count. No account needed.

Question 10

How much does it cost?

Accepted Answer

$4.99 once per backdrop. You get the full HD file without the watermark, and every version of that backdrop. No account and no subscription.

Question 11

Does the free preview have a watermark?

Accepted Answer

Yes. The preview and the small free download carry a Wallogo mark. When you buy the backdrop, you download the clean full HD file.

Question 12

What format and size is the download?

Accepted Answer

A JPG at 1920×1080 pixels (16:9), the size Zoom, Teams and Google Meet recommend.

Question 13

Can I get a refund?

Accepted Answer

If something is wrong with your download, email us within 14 days and we'll fix it or refund you.

Question 14

Does it work with Zoom, Teams and Google Meet?

Accepted Answer

Yes. It's an image, so it works in any app that takes a custom background: Zoom, Microsoft Teams, Google Meet, Webex and Slack. The guides show where to click.

Question 15

How do I set it in Zoom?

Accepted Answer

Open Zoom settings, go to Background & effects, click + and choose the image you downloaded.

Question 16

How do I set it in Microsoft Teams?

Accepted Answer

Open Video effects before or during a meeting, choose Add new and pick the image you downloaded.

Question 17

How do I set it in Google Meet?

Accepted Answer

Click the effects button on your self-view, choose to upload a background image and pick the file you downloaded.

Question 18

Why does my logo look backwards?

Accepted Answer

Most call apps show you a mirrored view of yourself. Everyone else on the call sees your logo the right way round.

Question 19

Do I need an account?

Accepted Answer

No. There are no accounts and no passwords. Each backdrop has its own private link, and that link is all you need.

Question 20

How do I get back to my backdrop?

Accepted Answer

We email you the private link to your backdrop. It opens the backdrop with all its versions, and after you buy it, the receipt has the same link.

Question 21

I lost my link. What now?

Accepted Answer

Go to My backdrops and enter your email. We send you the link to every backdrop you made or bought.

Question 22

How long do you keep my backdrop?

Accepted Answer

Backdrops you buy are kept for good. Backdrops you don't buy are deleted after 90 days.

Question 23

Do you have free backgrounds?

Accepted Answer

Yes. Our free backgrounds are office and fun rooms without a logo. Pick one, enter your email and we send you the download link.

Question 24

Can you make backdrops for my whole team?

Accepted Answer

Yes. Tell us how many people and offices you have, and we make a matching set from your brand, priced for your team.

Frequently asked questions

Making a backdrop

Making it yours

Price and download

Using it on your calls

Your link and your data

Free backgrounds and teams